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Customer service

Our company has paid attention to the pre-sale and after-sale services to customers for many years, providing customers with satisfactory solutions, high-quality products and perfect after-sales, which is our consistent commitment to win the satisfaction of every customer.

Optimal solution design: We patiently communicate with users, understand the actual needs of users, and provide users with optimized and reasonable design solutions ...
Long-term guarantee of spare parts: We guarantee to provide users with spare parts services for at least 10 years to avoid equipment idle due to the aging of equipment parts ...
Equipment upgrade: We fully consider the new needs of users in the process of enterprise development, such as productivity, energy saving, etc. We provide you with a new transformation plan to save your money ...
Operation training services: When the equipment is delivered, we provide your employees with comprehensive training services on equipment use, maintenance, and simple repairs, and provide written documents to avoid equipment shutdowns caused by employee turnover ...
Incoming material testing service: We have a complete material testing center, welcome new and old customers to provide on-site testing of various materials ...

Service Process:

1. Before sale:
Establish files, get in touch with customers, introduce the factory's technology and equipment, understand the needs of users, recommend corresponding equipment, implement sample preparation and related technical preparations, and improve technical parameters.
2. On sale:
Provide user-related drawings and technical data, coordinate the installation and construction of user equipment, and notify users of production speed and production quality. Ensure that user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After sales:
① Send personnel to the user to guide the installation and be responsible for commissioning until delivery.
② Responsible for the operation and maintenance skills training of relevant personnel of the user.
③ Provide long-term high-quality spare parts.
④ The warranty period of the equipment is one year, and the equipment is damaged due to the quality of the equipment within one year after acceptance. It is responsible for free maintenance. If the malfunction is caused by improper operation, the cost of the service is charged and the 48-hour service is performed. The user's question must be answered within 24 hours. If it cannot be resolved over the phone, the user will be rushed to the site to solve the problem within the next 24 hours.

4. Basic service flow chart


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